dreco Posted January 2, 2012 Share Posted January 2, 2012 I purchased some items from them last week and have not heard back from them. Is this normal? I understand they are a small company, but I have got no correspondence from them after purchase. I called and the voicemail box is full (little unnerving). If any of you could give me some feed back on your customer experience with them I'd appreciate it. Quote Link to comment Share on other sites More sharing options...
rsglaab Posted January 2, 2012 Share Posted January 2, 2012 Bought a set of headers from them with no problems, Probably just the holidays or year end. Quote Link to comment Share on other sites More sharing options...
dreco Posted January 2, 2012 Author Share Posted January 2, 2012 Bought a set of headers from them with no problems, Probably just the holidays or year end. thats what i was hoping. I guess i'll just be on stand by. Its not like those are the only parts my car needs to make vroom vroom noises. It is getting closer though!! My new years resolution is to get this car done. Quote Link to comment Share on other sites More sharing options...
dreco Posted January 2, 2012 Author Share Posted January 2, 2012 i'm in contact with them. Quote Link to comment Share on other sites More sharing options...
Dan Juday Posted January 2, 2012 Share Posted January 2, 2012 (edited) Don't sweat, Mike Knell is a top notch guy. You will get your parts. Give the guy a few extra days to enjoy his holidays. EDIT, ONE MINUTE LATER: See, there you go. Edited January 2, 2012 by Dan Juday Quote Link to comment Share on other sites More sharing options...
Bowtiez Posted January 3, 2012 Share Posted January 3, 2012 Don't sweat, Mike Knell is a top notch guy. You will get your parts. Give the guy a few extra days to enjoy his holidays. EDIT, ONE MINUTE LATER: See, there you go. I hope you bought the coated Sanderson headers. I have had those on my car for over 6 years and they still look like new. I do recommend using copper gaskets even though it is not recommended by the manufacturer because They fit that well. Quote Link to comment Share on other sites More sharing options...
GOTHALOSISM Posted January 3, 2012 Share Posted January 3, 2012 I got my headers uncoated, that way later down the line I can get them coated with black chrome. Quote Link to comment Share on other sites More sharing options...
Dave Parker Posted January 10, 2012 Share Posted January 10, 2012 (edited) i'm in contact with them. So you got your parts? I was wondering the same thing, I need to order a few things and I was getting this feeling like nobody was home, glad to hear Mike is still in business, I better get crackin' if that's the case! haha EDIT- Just got a reply from Mike Knell via email, good news... Edited January 10, 2012 by Dave Parker Quote Link to comment Share on other sites More sharing options...
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