Georgia Flash Posted July 15, 2002 Share Posted July 15, 2002 Hi all I am posting this in the Chevy V-8 section because I know that most of you will see it and hopefully benifit from it. Back in April I was interested in buying a new replacement fender for my Z. Someone on here reccomended that I use the on line site http://www.autobodypartsonline.com to buy my fender from, so I did. BIG MISTAKE! Not only did my fender never come in, I wound up cancelling the order after about a month of waiting. I ordered one from Victoria British and got it in 6 days. Now here is where it gets nasty. I received my credit card bill in June and saw that there was no credit on my card for the cancelled order. I called the company and was told that it would be credited the next day to my card. WRONG! I got my card bill today (July 15 for those keeping score) and still no credit for the fender. I called the company and asked to speak to a supervisor, and was put on hold for 15min! (long distance)I finally hung up and called again. This time I demanded to speak with a supervisor and that I did not want to be put on hold for 15min! So they put me on hold for about 10min and the same women came back on line. Her name is Imelda a sales rep. Imelda said that my card would be credited the next day, (sound familiar). She also went on to say that the supervisor was there but he was currently too busy to talk to me She said that I could call my credit card company and my lawyer if I wanted to! Guys I am so pi$$ed at this company right now that I would personally come and bitch slap anyone who orders from them on this site Quote Link to comment Share on other sites More sharing options...
auxilary Posted July 15, 2002 Share Posted July 15, 2002 Don't even bother going through the company to get your $$ back - contact your credit card company, write them a formal letter of complaint, and their legal dept will take care of it. Less hassle for you Quote Link to comment Share on other sites More sharing options...
Georgia Flash Posted July 15, 2002 Author Share Posted July 15, 2002 Yep I'm on the phone to my credit card company now Quote Link to comment Share on other sites More sharing options...
Guest chevsun Posted July 15, 2002 Share Posted July 15, 2002 I agree with auxillary but call your credit card company first and tell them you would like to place the billing into dispute. That starts the ball rolling and gets a date established as there is a timeline. Make sure you keep all the corrispondence you have with the company because they will require proof that you tried to resolve the problem yourself. Usually all it requires is a call from the credit company and you will get your money. I've been there. It's a pain but it works. Good Luck Steve Quote Link to comment Share on other sites More sharing options...
Georgia Flash Posted July 15, 2002 Author Share Posted July 15, 2002 Just got off the phone with the mastercard folks and they are sending me a dispute form. She said that it was good that I waited the month in between calls and that it takes more than "2 days" to get a credit. The main point of my message here is that I have had pretty crappy service with these jerks so I wanted to for warn any of you guys before buying from these fly by night thieves! Quote Link to comment Share on other sites More sharing options...
Phantom Posted July 15, 2002 Share Posted July 15, 2002 I'm always amazed at how many people work in customer realtions that have no ability to properly relate to customers. Obviously I will never buy from this outfit. Too bad you're way off in Georgia. I've got a Z salvage yard, All Z Car Specialists, less than three miles from the house. Any part I need and the prices are always right. Quote Link to comment Share on other sites More sharing options...
Boobala Posted July 16, 2002 Share Posted July 16, 2002 I've got a Z salvage yard, All Z Car Specialists, less than three miles from the house. Any part I need and the prices are always right. I hate you. Quote Link to comment Share on other sites More sharing options...
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