If you're going to buy a Dell the key is to get the best extended warranty they offer with the computer. I've had my Inspiron laptop for just over 2 years and in that time I've had the HD, motherboard, 2 power supplies, and the CD/DVD drive all replaced under warranty. I've never dealt with Indian customer support either, unless they now speak perfect English. It is a pain in the ass to go through all the troubleshooting steps before they diagnose it to be the problem you knew it had all along, but it has still never taken me more than an hour on the phone to get the problem fixed or to get new parts ordered. When the motherboard had to be replaced they even had a technician come out to my house to do it. Point is, get the damn extended warranty.