2nd time my computer has bluescreened, can anyone diagnose?

[josh817]

Well, this is the second time my computer has blue screened on me. The first time happened while I was sleeping, weirdly. I run a program to thoroughly delete financial files; I had this program (Eraser) running overnight. I wake up to a blue screen.

 

Fast forward a week or two later.

Just now I was watching youtube videos and browsing this site, all of a sudden it blue screens. Automatically reboots. Now from the last time it did this, I tried searching around to see if the info it gives me can help me figure out whats up and if it is going to be a persistent problem. I haven't had a bluescreen since Windows '98 so I'm worried something is going on.

 

If any of you know what to do or how to read this info then please chime in:

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 1033

 

Additional information about the problem:

BCCode: 3b

BCP1: 00000000C0000005

BCP2: FFFFF960000DFAF0

BCP3: FFFFFA600D0B5E10

BCP4: 0000000000000000

OS Version: 6_0_6002

Service Pack: 2_0

Product: 768_1

 

Files that help describe the problem:

C:\Windows\Minidump\Mini092312-01.dmp

C:\Users\Joshua\AppData\Local\Temp\WER-83273-0.sysdata.xml

C:\Users\Joshua\AppData\Local\Temp\WER5022.tmp.version.txt

 

Thanks.

 

Edit:

I don't think that information will be really helpful to anyone. I have pulled all the log info/memory dump and can PM it to someone who is able to read and understand it.

Edited September 24, 2012 by josh817

[GOTHALOSISM]

Have you reflashed your bios recently? I would get a hard drive diagnose program to make sure its not failing. I use Ubuntu which is a form of Linux that has that built in.

[NewZed]

Sounds like a failing hard drive. They're pretty cheap. Worth buying a new one and cloning the old one before it dies.

[JSM]

I had random problems after I built new machine recently. Fresh install of Windows 7 all updates. Would run fine sometimes and then every 5 minutes. Low level edited HD, swaped out Video cards and even in safe mode it would crash. Turned out memory was bad.

 

You can create your own ISO bootable cd and put this on it to check. I ran it a few times and would die sometimes others it was okay. I also genlty moved the memory while it was in the machine and it would kill the program. Download is towards the bottom.

 

http://memtest.org/

 

I used: Pre-Compiled Bootable ISO (.zip)

[JSM]

Also what OS? XP, Vista, or Seven?

[josh817]

Vista. I'm getting some thorough help elsewhere. According to the logs, the guy said, that one of the drivers of a program I use was creating some memory problems. The program was used to make virtual drives and what not so it makes sense that it would mess up memory. I uninstalled it and so far so good, however, the BSOD isn't that frequent so time will tell.

 

I have yet to have a full night that I can set aside the computer and do a memtest scan. I heard it takes a few hours.

[Kurbycar32]

An installed program shouldn't cause a blue screen, even if it failed windows should be able to isolate it. I do professional computer repair and have remote support tools if you cant figure this out. Since Windows 7 was released I haven't seen a blue screen that wasn't caused by bad hardware so I would bet you have a bad Hard drive or RAM.

[loy]

I've seen blue screens on 7 due to rootkits.

[josh817]

Or my PSU is going out. I'm underpowered. Graphics card needs 12v @ 38A and I only have two 12v rails connected together giving me a total of 12v @ 33A. And that's just for the graphics card. However according to the logs, the dude was saying "syst.sys" driver (I forget the name, I'm away from the computer right now) was a known driver that throws BSOD sometimes, and it belonged to Daemon Tools which was the virtual drive program I was using.

 

I will have to wait to see the results of memtest to see further. Dead PSU's can throw false alerts too so I need to address the lack of power before I tinker further.

 

 

When I bought the computer it never came with a Windows system CD like older computers use to have. I'm not sure how that works, if I get a new HD, as far as getting my Windows back. I have the CD for microsoft office, and again, I don't know if it will tell me "sorry that key is already in use" if I ever have to reformat or get a new HD.

[Kurbycar32]

When I bought the computer it never came with a Windows system CD like older computers use to have. I'm not sure how that works, if I get a new HD, as far as getting my Windows back. I have the CD for microsoft office, and again, I don't know if it will tell me "sorry that key is already in use" if I ever have to reformat or get a new HD.

 

Newer computers come with a hidden restore partition on your hard drive, and usually have a tool for making a recovery disk. See if you can find the recovery disk tool before you do anything else, otherwise you will need to buy one from the manufacturer when you rebuild anything. Office will reinstall several times on the same key and if you are stopped you can call the licensing center on the phone and explain the computer broke and you are simply rebuilding it, the will activate it manually for you.

[josh817]

Cool, thank you. I remember seeing that feature on here. I never have a DVD to write on though. Now that 2010 or 2011 office, whatever it is, is out, the 2007 version I have only runs like $35 for students anyway if I remember correctly.

Edited September 28, 2012 by josh817