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calZ

Scratches on spindles

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So I recently ordered some front coilovers from TechnoToyTuning. It took 6 weeks for them to get here, and I was greeted by a box with the top of one of my $1200 coilivers sticking out.

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Upon opening, I find that the two coilovers were essentially dropped in the box unwrapped and the spaces around them were somewhat filled with expanding foam material. I say somewhat because they obviously bounced around a good amount in transit, leading to some dings and scratches.

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I'd usually brush this off since I'll likely nick them up in the future, but there are blemishes on both of the chromoly spindles from where they hit the other coilover. I can lightly feel these scratches with my fingernails, so they aren't purely surface marks. Is this something worthy of sending them back to T3? Or just polish them up a bit and run them? 

 

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For that kind of money they should have been wrapped in Velvet, no excuse for poor packing.  However, it probably won't make any difference to the way the seal and bearings go on just make sure any burrs are smoothed off with  some light filing and some steel wool to help you catch the tiny ones.

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Posted (edited)
1 hour ago, grannyknot said:

For that kind of money they should have been wrapped in Velvet, no excuse for poor packing.  However, it probably won't make any difference to the way the seal and bearings go on just make sure any burrs are smoothed off with  some light filing and some steel wool to help you catch the tiny ones.

Agreed. Everything I've ordered from them before has come individually wrapped in bubble wrap, then packed nicely and foamed. For some reason they cut corners this time and the parts paid the price. They only had to go from Sacramento to LA, so I can't imagine what they'd look like if they had gone across the country. 

 

I also agree that the scratches probably won't matter. The bearing just rests on those surfaces and doesn't rotate, so as long as the seal doesn't snag I think it should be fine. I'm still going to email and let them know someone mailed it in this time though. 

Edited by calZ

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If you're not happy with it, why not give them a call and send them the pictures? Any vendor worth dealing with will have insured that shipment, and I don't speak for them, but I think they should gladly take that back and send you a new set without the damage.

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7 hours ago, ZHoob2004 said:

If you're not happy with it, why not give them a call and send them the pictures? Any vendor worth dealing with will have insured that shipment, and I don't speak for them, but I think they should gladly take that back and send you a new set without the damage.

Spot on. I didn't have the time to email or call last night, but I sent them an email today with the pictures. I got a response in 4 minutes saying they'd take care of it, and another email 40 minutes later saying a new set with proper packaging would be on the way within a couple days along with a return label for the original set. I've never had to deal with T3 post-sale before, but it's good to know that their customer service is excellent. 

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