What should I do now? eBay sale went sour.

[Guest Looking for apt in Alb Ny]

here are the details of the transaction.

http://cgi.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewItem&rd=1&category=33697&item=2438347463

 

http://cgi.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewItem&rd=1&category=33697&item=2438348548

Him:

> Juan, carpets arrived today. I am very disappointed in

> your auction description. You said I would not be

> disappointed. The carpet you put up for auction has

> stains on it and is in poor condition. I cannot use

> it. I will not install it in my 240Z. The rear carpet

> is cracking. I am returning the carpet to you. Be

> honest in your description, so buyer is aware of what

> they are getting. I'm sure your can find someone who

> would buy it to get them by. You must give honest

> description or you will get a lot of negative

> feedback. That would be bad for your business. Please

> refund my money to my Pay Pal account. I will be

> sending your carpet back to you Monday. I will wait to

> post feedback for you. Once the money has been posted

> back to my account, I will give you postive feedback

> for great customer care.

>

> Thanks,

 

me: Hi I cannot refund your money. Reason being is I ended my auction early and

gave you in excellent deal. shipping cost me almost 30! Carpets said they

were used and they are excellent for a used item! That almost cost me 100

for the front gray carpets. the rear carpet is 30 years old!!!!. You

purchased these carpets knowing this.9 out of 10 means for their age Where

will you find an original loop style rear carpet in that condition. I am

more disappointed that I went out of my way for you and sent them ASAP as

you asked. for these reason mention in this email cannot make a return. All

my auctions state used . You have gotten an excellent deal for what the

carpets were described as. I am an excellent seller and have meet

everything you asked. I am sorry you expected show items where the auction

stated used and average. you may call me at 518 505 5826. I had many

request for these carpets. You may be more pickier than others. I really

don't know how you can be upset and went out my of my way to help you!

 

him:

 

Since you don't want to do the right thing, I am going

to do every thing in my power to inform other users to

watch out for your auctions. I am going to post

negative feedback about you and your description on

Ebay.

I buy items on ebay all the time and your transaction

is the very first bad experience I have had. I have

never been so disappointed in an item that I have

recieved from a seller on Ebay. You out right padded

your description to make your carpet seem good. Your

said I would not dissappointed. Guess what? I am. You

should give people an honest, and accurate description

of what you have up for auction. Your carpet has

stains all over it and is unusable to me. I don't want

it. In no way was the carpet a 9 out of 10. It more

like a 5 out of 10. Your carpet was definitely not

worth $100, and you knew it. That's why you agreed so

quick to end your auction early. And that was wrong.

You in no way gave me a good deal. On the contrary,

you gave me a bad one. I won't install the carpet in

my car. I like to enjoy the items that I recieve from

ebay sellers. You taught me a valuable lesson, and I

will make it my personal job to see that every one in

the Ebay community knows that lesson. I hope no one

ever buys another item from you. It would serve you

right. Ebay is a good way for honest people to make a

little extra money. You were not honest in your

auction. You misrepresented your item at my expense,

and for that I will not forgive you. I will throw your

carpet in the trash were it belongs along with your

honesty. Guess what? Honest people finish last. I hope

you enjoy the money that you recieved from the

transaction Juan. In addition to informing my Ebay

community on your behavior, I will also contact ebay

customer service and I will lodge my complaint about

your false description and your bad seller practice.

 

 

 

 

Thanks alot.

 

me:

 

Mr. Hunter

I find your emails very outright rude. I have done everything in my power

to reply to your emails. Items are used and they aren't all stain the way

you make it sound. The carpets are average as stated in the auction and the

rear carpet is original. I stated this for the budget project and you want

this item to be perfect. I really hurts me to hear the way you reply to me.

Honestly it does. I have started JSK from the honesty of Zers . You will not

find a better person who is dedicated in what he does. I will post these

emails for everyone to see since you are threatening my business. I have had

hundreds of satisfied customers. You are doing this to be hurtful. What is

the right thing? Items are sold used. I am sorry I didn't describe the

carpets as you wished to have read them. I have been hurt myself on eBay as

well. I truly understand how you feel and maybe you expected more than you

got. I want to say the carpets cost you 60! I lost money because of the eBay

and paypal fees. not only that items cost me almost $30 to send to Cali.

You want to expose and hurt me? I will post the emails and items as they

appear for the public to decide. Again items are posted average quality

and use condition. Items also were sold as a budget carpet replacement. you

read my eBay ad. That is what matters. I delivered everything I said in the

ad. I will never regard someone's items as trash! I will be happy to do

a credit for any of my items. I hope we can resolve this in a professional

and beneficial manner for us both.

Juan

 

Its really tough sometimes. I am not perfect. No one is I post everything that happens. People tell me I am nuts. I try my best. Items are stated and pictures show what will arrive. I really dont know what he expect for $70 dollars. I think I will be leaving eBaysoon. I dont take this email very well. really hurts me.

[David K]

Who cares if there are stains all over the carpet, they arent permanent! A good carpet cleaning and they are like new!!! The guy bought USED carpets and he doesnt want to take the time to clean them before he installs them in his car? He sounds so anal about a perfect product, so his car must be show quality, right? I would think he would want to clean them up before install, but i may be wrong. Used means used.

 

Juan, dont feel bad buddy, we all know you are a super kick ass parts dealer kinda guy! All give Juan a hug now.

[Guest Nic-Rebel450CA]

I dont find those auctions at all misleading. The descriptions appeared very honest and straight forward.

 

If he does complain to eBay in any way they should easily be able to identify that there was no misleading. Good luck

[JMortensen]

Some people you just can't deal with. It happens to EVERY business owner, regardless of the type of business. You might offer to give him his money back if he pays shipping both ways. Barring that if he gives you bad feedback you can reply to his complaints, and give him bad feeback as well. Once that is done, you're both pretty well finished. So he doesn't like you and you don't like him. That's the WORST that can happen.

 

Keep doing your thing. Don't let one @sshole spoil it for you.

 

Jon

[Guest polarity]

I would say to keep selling if your interested. The rest of your feedback speaks for itself (I read it all a little bit ago).

 

The ad seemed to be fair, not only that but the pictures were clear. If I was buying this carpet it seems that I would know exactly what I was getting. Don't let this get to you man, some people are just born to be a$$holes. This guy seems like one of them. The hybridz community is still behind you.

 

Good luck

Billy Ronie

[Guest ON3GO]

Juan just forget that guy.. he prob has a broken down Z like me so he's just abit pissed off at life.

you do gret work, and also help ppl out as much as you can.

you already know how much you have helped me, and you know i think you SOOOOOOOO much for all of it.

keep doing what you do, and dont worry about this Dick.

 

mike

[Sparky]

wait a minute,

 

He bought the item outside of ebay and never actually one the auction with his user name?

 

if so than he cant leave feedback anyway.

 

but as the others said, when you have a business you are going to run into those customers that you can never satisfy. your ebay add was more than clear and the pictures back that description up.

 

 

I also feel for you on the shipping charges being more than expected, its tough to box up some large item just to get told at the P.O. that its 30$ instead of the 20 you told the buyer it would be. it sucks but in order to be a good seller, you have to eat that cost. So many buyers dont understand this I will not even consider that you did a honest thing for them.

 

if he is that intent on sending them back, tell him that you will accept that, but you will not refund the shipping costs, and he must pay all the shipping back to you. thats more than fair. but probably not for him.

[TomoHawk]

What "STAINS?"

 

What I saw looks like some carpets with some scuffing from shoes and a little discoloring from shoes and in the wear zones. It's a light color so everything is going to show. I would have bought it, if I needed one. That guy should go clean the carpets and comb it some.

 

Tell us his email & we should all send him messages telling him 'what he can do with his carpets.'

[Guest oldZguy]

Yeah, since you ended the auctions early and he never bid, he can't leave any feedback. I would put him on your blocked bidder list and forget him. If he does send them back refuse delivery.

[Guest Looking for apt in Alb Ny]

man im bummed. Ill be alright. I offered him $100 credit with exchange towards JSK items or keep the carpets and get $60 credit. I am at lose. Sorry i had to bring this here. I dont know how far he will go to try to ruin my reputation so I wanted to state this here. Just more drama for everyone to see

here are the final emails regarding this.

 

him:

The most professional way to resolve this matter is

for you to credit my Pay Pal account $65. I calculate

this at $100 less the cost to ship carpet ($30) plus

the Pay Pal fee ($5). I should not have to pay for

your ad description. But, I am willing to accept the

responsibility of the Pay Pal fee. So, I calculate my

responsibility in the transaction to be about $35.

After I send you back your carpet which will cost me

another $30. I will have lost about $65 total. That's

not really the great, but I'm willing to live with

that. By the way, I am curious, does Ebay charge you

fees if you end your item early? As far as the issue

regarding quality goes, I think it is a matter of

perspective. When don't view quality in the same

manner. I apologize if I hurt you. That was not my

intention. With that I would like to say when I buy

item from Ebay, I don't buy the item, I buy the

person. You stated that I would not be disappointed,

and that is what I believed. I think what I proposed

above is a fair solution for both of us. If my

proposition is acceptable to you, please let me know,

and I will return your carpet Monday as promised.

 

 

One last word, I view Ebay as a buyer and seller

community. Therefore, all transaction should be a WIN

WIN. In addition, I believe that the buyer has the

right to be satisfied with his or her purchase, that

includes you. If you have had a negative experience

with using Ebay, I apologize for it.

 

Sincerly,

 

I would like to resolve this matter without having to

give you negative feedback.

 

me:

I sold used items to you. I cannot send you a refund. pictures were there

for your own justification. the carpets again I will state for the budget

car builder. You made a wrong purchase item and I cannot be at fault .

". Your carpet was definitely not

> > > worth $100, and you knew it"

I started the auction at 25 and 35. How's

that add to 100?

"That's why you agreed

> > so

> > > quick to end your auction early. And that was

> > wrong."

 

Actually I ended the items because you asked me to. Cost of the carpets

represented what you would get.

As far as the issue

> regarding quality goes, I think it is a matter of

> perspective. When don't view quality in the same

> manner.

 

I stated them as excellent replacement for the budget zcar builder and in

average quality.

 

when I buy

> item from EBay, I don't buy the item, I buy the

> person.

 

I suggest that when looking to buy something you look at the item and buy

for what it is. You saw my feedbacks and felt it was good enough for you to

make a decision. I delivered mr hunter.

 

I am really confused. Mr. hunter you obviously aren't happy with the

carpets and it maybe wasn't the right choice you made. I would repost them

for sale. Many Z car builders are looking to put some decent carpets

compared to some dried up torn ones they currently have. If you are looking

for perfect non oem replacements I suggest these sites

http://www.autoupholsterykit.com/CarpetsDatsun.html

http://cfmmats.com/Datsun_Nissan.htm

http://www.roadworksauto.com/Carpets/Datsun-Nissan%20cars.htm

 

http://search.yahoo.com/search?p=datsun+carpets&ei=UTF-8&fr=fp-top that

is the yahoo search.

 

Because you are making judgmental statements about my integrity and made a

wrong choice in purchasing these carpets I cannot replace your money in

cash. I will not be at 100% percent fault

I will exchange the carpets and give you $100 credit or keep the carpets

and I will credit you $60 towards any item at my site. you aren't at lose

I am.

Juan

[TomoHawk]

That guy would return a garage sale item for a refund........

[Tim240z]

My suggestion is to end the communication now. Consider the subject dead, and ignore any further emails from him. Everytime tou respond to him, you are just adding fuel to the fire. Just call it a day and move on....

Tim

[Guest oldZguy]

Juan, I've been selling on ebay for several years, over 700 positive feedbacks. You meet all kinds there, some of the ones I've found to avoid are those that ask you to end early. They are usually looking to get a good deal and end up being problems as you have found out. There are those that are never happy even if you were to gift wrap it in gold and hand deliver it. They are the ones that after they get it decide for what ever reason that it isn't quite right and think they should get some kind of partial refund, to them I suggest they return the item for a full refund minus shipping and they usually just go away, never had an item returned yet!

 

I think that you have gone far and beyond what was required dealing with this "customer". I do suggest that you put him on your ebay blocked bidder list to keep him from coming back and being trouble and otherwise ignore him. People like this can get under your skin, believe me I know, but in a couple of days he'll be past history and you'll be back to business.

 

I don't think that there is much he could do to hurt your reputation here in this Z comunity, too many speak too highly of your quality, service, and commitment for one voice to change that, and if he wasn't able to complain through the keyboard I doubt that he'd be man enough to face you and pull this crap eye to eye.

[Guest ZmeFly]

do yourself a favor and forget this guy, he cant do nothing on ebay because you ended the auction early and gave him a sale outside of ebay.

 

i think you have been more then generous. if he can see that then you need to just forget about him and move on.

 

ive seen nothing that has come from you that wasnt good. live in the fact of knowing that everyone here is behind you. if you want to send him one more email send him this thread.

 

your a great guy and a great business man and youve done a lot for the community of Z owners. take care and dont let this arse get to you

[Guest Looking for apt in Alb Ny]

I am just amazed how far people will go and I let this get to me because I did everything the person asked me to do. In return he gets to judge the carpets in person (which are great for someone on interior budget) and ask for a refund. Its over with and sorry I had to bring it here. Its my first that I have come across. Thanks for the help. Juan

[Ivan280zt]

Juan,

 

there is absolutely nothing to be sorry for. you do alot of work for our community and people appriciate that from you dont forget HYBIRDZ.org is not just a website its more like second home.

 

Ivan

[Guest smoov280zx]

I've never bought anything from you before Juan, but the pictures you posted on ebay clearly show some marks on the carpet. If he didnt look at the pictures before he bought the carpet and decide for himself, then that's his problem. That price seems pretty good for what looks to me like good condition carpets that just need a little cleaning. Dont stop selling man, im getting a list together. Just forget him

 

Mitch

[TomoHawk]

Hey, Yvonne

 

You think that photo is big enough? If you're going to post often, try shrinking it down to about 320 x 320...

 

Also, can you see traffic behind you well with that side mirror so far up? I was going to put mine about half as far. Can you see it in the rain?

[Ivan280zt]

Big enough? nah i think that bigger is better j/k friend of mine posted that pic for me i dont know crap about computers all i can do is either take it off completlly or leave it as is either one is fine with me . to answer your question about mirrors they are just fine i can see nice and clear oh and btw i dont drive in the rain too many people cant drive in rain so i keep it off the streets.

 

Ivan

[DavyZ]

Guys, since Paypal was used, if the description for items in the payment was for ebay goods, he can leave negative feedback.

 

Juan, it's time to blow off this guy and forget about him. Don't lose even more money on this deal because even if you refund his money, he can still try to screw you through negative feedback. I wouldn't trust him.

 

Davy