Teacher perspective, and as someone satisfied with my Apex products and intend to buy more:
The best lesson I ever learned from my university director was "it's not mistakes that bother me, it's complacency."
Ohm, from every interaction and experience I've had with him and others, has made a consistent effort to improve products and delivery. If you're an early customer, I think it's a bit unfair to be as critical as some have been if the problem has already been mutually resolved.