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Interesting call to customer service


WickedWild

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Found this in a jeeps forum.

Working in customer service, I get all kinds of phone calls from customers.

Some are more educated than others.

Generally I get the guy (or gal) that knows what they need and want a price for the part.

On the flip side, I get a few people that call that have no business working on their own vehicle. See below.

It's saturday afternoon, quiet day here. The phone rings and I answer. The young guy states that he has a problem with his car. Okay, fine...What's the problem..Well, it idles very rough and seems to be knocking.

And when did this start?

Well, I just ported and polished my heads.

Uh huh..And you put everything back together correctly?

meow I'm scratching my head about this one.....

Then, he says that he didn't have the engine apart.

(By meow I'm looking at the guy that works with me on saturday with my best WTF?!? look on my face.) he's like this meow --->

So, I ask the obvious next question..How did you port and polish the heads if you didn't have the engine apart?

His reply, ladies and gentlemen I kid you not, was this: Well, I just hooked the sandblaster up the the throttle body, started the sandblaster and started the engine.

(I repeated this out loud, the other guy is in tears meow and I'm trying my best to keep a straight face and be professional)

I first told him that was not the way one ports and polishes heads.

Next, I clued him in as to what his "experiment" was going to cost him.

I am just simply amazed at how ignorant some people are....

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Come on Tim, you know they're out there!!! Maybe he was trying out his own version of extrusion honing! Shoot, I'd say he's lucky the damn thing started at all.....of course, if this is a true story.

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