My DSL went out early Thursday. Verizon had a disagreement with our local phone company, so we werent allowed to pay for DSL through them anymore. So Verizon up and shuts our service off, no notice.
I call Verizon Thursday around noon to find out wtf. The first time, i went through all their technical troubleshooting BULLSHIT. That call ended up with a "escalated technical issue ticket". DSL still not working. I call back a 2nd time, same shit. I call back a 3rd time, and the IDIOT keeps telling me that he is "sorry" and all kinds of smoke up my ass. The 4th time i call Verizon, which is at 4:30 pm, i finally ******* find out my account is suspended until payment with credit card. AT 430 PM, the end of the business day. So i get the billing dept, and pay those fuckheads by credit card. Im told the service should be back on by the end of the night.
Come Friday, no service. I call them at least every 1-2 hours. They cant ******* do anything right by this point. I miss a sale on ebay ive been waiting to win. I find out that my issue hasnt been addressed, and that it would take 48 hours to resolve. I told the moron to blow me, and i hung up. I continued to call them numerous times throughout Friday.
Come Saturday, no service. I call Verizon, and some moron has the nerve go through the technical troubleshooting steps with me......again. I RUN 2 ******* WEBSITES AND BUILD PC'S, I KNOW HOW TO RESET MY ******* MODEM!!!!! Then here is the lowshot, she tells me the 48 hours required to fix my service, does not include Saturday and Sunday. Well thats ******* great, those impotents get a day off while the customer suffers? I keep calling all Saturday until around midnight.
Come Sunday, no service. I called, and called, insulted, had pops call, insulted, called, called, called, and called,...all day long. Nope, no way they can turn my service back on until AT LEAST Monday. Then the bitch has the nerve to say there is a 2nd suspension on the account because we failed to report this DSL is connected at a BUSINESS location. WTF? My place is as residential and housy as it gets!!! I take care of that by being transferred to a supervisor. I tell him he can come sniff my dogs shit on the grass, and come over for Filet'de ******* mon if he pleases. Got that removed from the account.
Come Monday morning, no service. I call them and really let loose this time. The woman says she is going to "escalate" my "technical issue ticket" to a "higher" level of technical support. I tell her" ****, any higher and ill be with jesus, and guess what, he dont like you, because he told me himself". She had the nerve to laugh, maybe she found it funny, i sure didnt. I also told her that if i spoke to the same person every single time i called, they would have quit Verizon, left early, and went home to kill themselves". Finally they get the ******* point, and turn my service back on around 2pm, pacific time.
I strongly recommend that if you have Verizon, go somewhere else for your service. If you are looking for broadband, go hight, like cable, or with another company.
Charter Cable is going to be here at my place on Wednesday. Good bye Verizon.