Your situation sounds like a real headache for sure. Dude, forget going up the ladder, go to the top. Speak to the head knockers in charge, the big dogs. You need to be extremely agressive, rude if need be, a pain in their a$$, irritate the heck out of them. If they don't get back to you within the hour, call them again, and again, and again, and so on. Anyway, good luck on getting this resolved.