Oh the trial continues. After I returned the part and wasn't given a full refund (into my pay pal account). I went ahead and sent them an email explaining that I was told I would be given a full refund including shipping and part cost. I had already called once when I found out shipping was going to take longer than I paid for shipping to take. Well, I didn't get a response to my email. I went ahead and called them again. Only to be told this time, a different answer, that my money would not be refunded and it wasn't going to happen. Well, I got some legal advise and called again. We talked about how phone conversations are recorded. He told me to refer to the site, when I asked for a written copy of their return policy be physically mailed to me. I requested caller names and times and date of previous callers. He told me only one was on record, not the first caller that told me my shipping would be refunded. I also asked for an address to request these recorded phone calls. I was told he didn't know how to answer that question. When I asked to speak to somebody higher than him that may be able to, he told me to hold on. I was put on hold for about 2 minutes, where he claims to have talked to his manage. Who told him that it will not be at all possible to get the tapes to me. Although they are recording my voice, and it is a evidence in my claim against them, these tapes will be requested through corporate. I continued to ask for an address where I can send my civil complaint to and was given the address for corporate. He informed me that he was going to request a refund that corporate would have to approve and I would be getting a call in one or two days. I am no waiting, without my full refund, still advising that nobody deal with this company.
I think they have gone about a very bad way of handling a customer. A businesses sole base should be around its customer. Without the loyal and happy customer, a business is nothing. If your customers are happy, typically this translate to happy employee's and visa versa. A nice customer that is happy treats and employee well and the employee is happy. As well as keeping your employee's happy makes them work more efficiently and faster. Which in return, makes a customer happy. This business obviously does not understand this very basic concept, and I refuse to deal with it.