ever see that scene in Holy Grail where the king tells his guards to keep the gay prince in, and not to let him out, or anyone else in?
same thing with me on the phone right now....
me: change the number from 2021 to 2000, ext 100
him: ok, changing number 2021 to 2000, removing ext.
me: no. change 2021 to 2000, leave teh ext.
him: ok, leaving extension, it'll dial 2021
me: no! change 2021 to 2000, dial ext. 100..
him: ok.,i'm confused. you want me to change to dial 2000, no ext?
me: *slaps forehead*