This is why I will ask to talk to one of the engineers on a specific product.
If I can understand how something works, it is easier to make a judgment call.
One thing I've noticed, the engineers typically just tell you how it is, even points of a competitor that may be better.
Even in any store, if I get some one telling me to go somewhere else for any given product cause it's better for my application, I typically become very loyal to that particular store! (the one with the advice)
With that being said, I'm now personally struggling with people that don't understand my industry. You meet with someone and if you don't look the part, what you say dose not seem to mean squat!!
Ohhhh I wish for the days of fellows started from the ground up, not someone that walked into a decision making position right out of collage.
NOT ALL ARE THAT WAY, JUST TOOO MANY!!
As for Aux, Heads of companies that manage well should always pay close attention to all levels of his company.
If someone new is brought in and quality, loyal employees start complaining, new guy will be checked out carefully and in private. As for cruddy employees complaining, maybe they will quite and I can bring in quality ones to help the good employees.