Hey guys, I just wanted to share an extremely positive experience I had with one of the of the Vendors / Administrators here.
About two months ago, I ordered pretty much everything I would need to install coil overs on my 240Z from John at Beta Motorsports. Soon after, I got everything: new Illuminas, coil over sleeves, front camber plates, new Hypercoil springs, and upper spring perches for the back, or so I thought.
Anyways, fast forward to two days ago, I just got my strut housings back from being sectioned and set up for my coil overs, and I was ready to rock and roll. Day one, I tore everything apart. Day two (yesterday), I started putting everything back together, and I got to putting the rear suspension back in, and I realize that I am missing the upper spring perches! I ripped through all of the boxes and saw no sign of them. So I give John a call and let him know that I'm missing these parts. At this time, I'm not asking for anything other than a local source where I can buy another set. He tells me to hang on a few minutes and he'll see what he can find as he is out of the upper spring perches. A short while passes, and he gives me a call back letting me know that he is having a set sent to me. Not only are they being sent to me, but they are being overnighted! Due to his excellent customer service, I got the upper perches this morning and finished up my coil over install this afternoon - just a little bit after I had intended to get it done!
Lessons learned over the past couple of days:
1. Check boxes that you receive when you get them, even if you are not intending to use the parts immediately - this will keep a minor problem from turning into an emergency.
2. Beta Motorsports is AWESOME
I really felt like I should share my experience with the community because it was the most outstanding customer service I've received from any business, hands down.
Thank you, John / Beta Motorsports!