I too have had ISSUES with MSA, as well as, prompt and accurite service. An obsevation I've made on any business with, let's say, less than satisfactory service is......I beleive it the responsibility of the owner and management to properly instruct/train their employees and to occassionally refresh their memories during monthly staff meetings on proper business practices and CUSTOMER SERVICE! I think this is a growing problem throughout the country. So I say, don't blame the person on the other end of the phone line, but the person who manages them! Customer feedback used to, and sometimes still does, assist companies in improving their business. Just remember, IMO of course, the world is full of a lot of sheeple and it is very likely you'll wind up speaking to one of them, when ordering something on the phone. So be prepared to deal with it or otherwise just seek out a new supplier. Fact.....the number one reason companies go out of business is because of BAD MANAGEMENT!!! Go figure.