That’s my biggest issue . I had a question regarding their parking brake cable. I emailed them . One week later I got a response . It would have taken 10 seconds on the phone . I ordered the part anyways because I had given up on getting an answer . Fortunately the product was what the pic showed and the answer matched the product . If not , then I would have had to return it, and probably lost shipping money on part of the transaction .
They could do a better job with descriptions if they don’t want to answer questions . IMHO
I will say I’ve had more issues with MSA and they have been in business a lot longer if that says anything