I try to cut them slack where I can , but some of the stuff they do - like other small businesses is bad. I am on day two of getting a refund or return “ approved “ I sent an email and pic as requested . It was a very recent purchase . It’s obvious the part made was of poor workmanship . Even though I spoke with the vendor , it has to go to the owner for approval . Meanwhile I’m in limbo whether I get my money back or buy another product or buy from another vendor . It’s not rocket science , it’s just a bad part . It doesn’t need to go to congress to make this BIG decision .
When a customer has spent 5 digits worth of parts over the years , I think the vendor should cut me some slack and realize I am a valued customer .