Not trying to take sides but we all make mistakes. I say get through the situation and see how they handle it. If they make it right. Im sure it gets confusing dealing with tons of people with orders going all over the place. I get flustered when i have 3 things i need to get shipped out. Just saying i wouldn't go around bashing then untill everything is taken care of. If you have already bashed them all over the internet and they find out what reason do they have to make things right? The damage to their reputation is already done.